EFX FAQ

A list of all retail locations is coming soon.

Yes, your personal information will be safe. Our website is secured on all pages that require the input of personal information.

We accept all Visa, Master Card, American Express and Discover Credit Cards. We do NOT accept any other payment methods.

Once the order has begun the fulfillment process it will ship within two (2) business days. Our fulfillment schedule is as follows: Orders will begin the fulfillment process every business day at 9 a.m. (PST). Any order placed after 9.am. (PST) will not begin fulfillment until the following business day. For example: An order placed at 1 p.m. (PST) on Tuesday will begin fulfillment Wednesday. An order placed at 7 a.m. (PST) on Thursday will begin fulfill Thursday. And any order placed after 9 a.m. (PST) on Friday will not begin fulfillment until the following Monday.

Please email us ASAP at CSS@efxstore.com. We cannot guarantee all changes will be able to be made, but we will do our best to perform your request. Any changes that affect the total price of the order (changing shipping methods, switching to product with a different price, adding/removing products) cannot be done.

NOTE: Once an order has already begun the fulfillment process, we are unable to make ANY changes. Please see question above for fulfillment schedule.

Please email us ASAP at CSS@efxstore.com. NOTE: Once an order has already begun the fulfillment process, we are unable to make cancelations.

The following are the most common reasons for declined orders:

• Billing address does not match the address that the credit card statements are sent to (billing address must be the same exact address that the credit card statements are sent to).
  
• A card information change (such as billing address change) has not taken effect yet (can sometimes take a couple months).
  
• Expiration date does not match.
  
• Credit limit has been exceeded.

Please contact your card issuer to determine the reason for the decline. Once you have identified the issue, you must replace the order.

When a payment is processed in our system, the money amount of that order is automatically blocked and held from the account whether it is accepted or declined. If the transaction is declined, then the money will remain held for 48 hours and then it will be released back into your account. We assure you, no money is being taken.

We ship anywhere USPS and UPS ships to. This includes international shipments.

Customers have the choice of USPS or UPS.

Standard Continental US shipping starts at $7.90. Standard International shipping varies depending on delivery location (average is $20.00-$30.00 for small volume orders)

US Postal Service Standard Mail – 3 to 7 days US Postal Service First-Class Mail – 1 to 5 days US Postal Service Priority Mail International – Varies US Postal Service First-Class Mail International – Varies UPS Ground – 1 to 6 days UPS 2nd Day Air – 2 days UPS Worldwide Expedited – 1 to 7 days UPS Worldwide Saver – 1 to 3 days

Once your order has been shipped, you will be notified with an email that contains your tracking information. Please use this information to indicate your order’s delivery status. If your order is sent back to us we will issue a refund upon its return to us *. You may then replace the order if you choose. If there is no tracking information and it you do not receive it within 20 business days, please email us at CSS@efxstore.com. If your order does not have tracking information, it doesn’t mean it hasn’t been shipped. *Shipping and handling cost are non-refundable.

Unfortunately, we are unable to combine and ship 2 or more orders to ship. Each order placed must be shipped separately.

EFX Performance, Inc. warrants all wristbands and necklaces to be free from material defects in design for a period 90 days from the date of purchase. This warranty applies only to the original purchaser of the EFX product from EFXstore.com or its authorized resellers. This warranty does not cover any damage due to accident, misuse, abuse or negligence, and EFX reserves the right, before having any obligation under this warranty, to refuse such products. Customers must present acceptable proof of original ownership and purchase date (such as original receipt or printed online invoice) for the product.

EFX 30 Day Exchange Form

EFX 90 Day Warranty Form

• EFX is not responsible for lost or damaged packages, please INSURE and obtain a TRACKING number as a safeguard.
  
• Warranty covers the damage of wristbands and necklaces ONLY. EFX will NOT replace any meridian packs or foot packs.
  
• EFX will only ship via USPS First-Class Mail for replacements.
  
• EFX’s sole liability for any acknowledged defect(s) shall be the replacement of the product in question.
  
• Customer bears the cost of sending the defective product(s) to EFX plus any expedited fees, and EFX bears the cost of shipping the replacement product to customer.
  
• Warranty does not include or offer refunds, credits or upgrades.*
  
• Replacements are processed upon product availability.
  
• EFX shall NOT be liable under ANY circumstances for any indirect, incidental or consequential damages.

* If a suitable replacement is not available within 30 days from the receipt of your returned product, EFX or the authorized reseller will issue a refund.

EFX is a wearable holographic technology designed to maximize performance and improve overall wellness by tuning the body’s naturally occurring bioelectric frequencies.

EFX stands for Energetic Field Xcellarator, but it’s also a play on the word “effects”.

1. Fill out the warranty replacement form (below) completely.
2. Enclose the completed form with the items you’re returning.
3. Send all return/refund merchandise to:

   EFX Performance, Inc
   Corporate Office
   26022 Pala
   Mission Viejo, Ca. 92691

Please email us at CSS@efxstore.com if you have any questions.

Please fill out the product exchange form, and send it in to us within 30 days of the purchase date. *EFXstore.com purchases only.

The EFX dots will not lose their programming unless they are destroyed, and that’s very difficult to do. You can even cut the dot in half and it will still work!

Modern society has created thousands of electric/electronic based tools and toys that are designed to make our lives easier. These products, televisions, radios, microwaves, scanners, wireless Internet and cell phones (to name a few) all create electronic noise. The human body generates its own Bioelectricity, and it is used by our cells to communicate thoughts, trigger adrenaline, make any sort of muscle movement, and even make our hearts beat! All this is done through our cells using bio-electronic signals. The problem we face today is that just like the static on a radio is caused by electronic noise, so is the human body's bioelectric field. So basically, all of the electronic noise from today’s technology is causing our bodies’ static. EFX products contain over 100+ algorithms and frequencies that aid the human body in filtering out the static bombardment that we encounter today. With the noise abated our bodies cells communicate as they are intended.

EFX products allow your body’s natural cellular communications to function at full capacity! There are three simple tests that can show you the effects of EFX immediately. These tests will show you that you will have better balance, strength, and flexibility from wearing EFX (tests explained in question below), but the benefits are not limited to just these. EFX products have also been reported to help relieve joint and muscle pain, improve blood circulation, reduce swelling, alleviate stress, boost endurance, and reduce jetlag to just name a few. The benefit possibilities from wearing EFX are endless because since no two bodies are alike, the benefits received are unique to each individual. For example, people have reported EFX gives them so much energy throughout the day that it makes it difficult to wind-down and fall asleep so they simply take it off before bed. But then many others have said EFX helps them fall asleep and sleep through the entire night. Some people even noticed they have more vivid dreams when they sleep wearing EFX! But don’t take our word for it…see for yourself!

The effects are felt immediately! EFX customers will notice better balance, strength, and flexibility immediately after putting it on. Other additional effects can take anywhere from a few minutes to 24 hours to feel.

Absolutely! EFX is not a drug or substance, nothing is being ingested or absorbed into the body, and no harmful radiation is being emitted. EFX will not interfere with any medical devices (ex: pace makers) and EFX is completely safe to wear during pregnancy. Safety results are available upon request.

Anyone and everyone…even animals!

EFX can be worn 24/7! There are no restrictions to wearing EFX.

Yes! In fact, EFX products are great for water sports and activities! Many EFX customers are swimmers, surfers, wake boarders, water polo players and divers. Again, there are no restrictions for wearing EFX.

As long as the hologram is within your bioelectric field or 1” of your body, it will function properly. It does not need to touch your skin or face it to be effective

EFX products are not magnets, nor are they magnetic in any way. Magnets create their own electric field, whereas EFX holograms use algorithms and frequencies that are programmed into a piece of metallic material to tune your body’s natural occurring bioelectric field.

The holograms are made out of metallic material called Mylar (most people are familiar with Mylar from the metallic balloons that are made out of the same material).

Only EFX products can show you an immediate result. Other products, metal or magnetic based, will only show results over time (if at all).

Of course! It does not hurt to wear multiple holograms. The more dots, the stronger the effect!